BOOKING

Due to a high volume of business, we now require all clients to provide a credit card on file in order to book and secure their appointment. 

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CANCELLATION & NO SHOW POLICY

We understand that schedules can change. However, we require at least 48 hours’ notice if you need to cancel or reschedule your appointment. Cancellations, no-shows, or appointment changes made outside of this timeframe will result in a charge of 100% of the scheduled service cost using the credit card on file. 

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We understand that emergencies happen. If you experience an emergency, please contact the salon (203) 689-5967 and ask for the manager as soon as possible to discuss your options.

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Please note that arriving late may affect your service and the appointments scheduled after yours. If you arrive more than 15 minutes late, we may need to reschedule your appointment, and a late cancellation fee may apply.

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Additionally, all Tuesday appointments must be canceled by the Friday prior to avoid any fees.

Thank you for your understanding and cooperation!

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REDO'S & SERVICE POLICY

All services are non-refundable. Redos are only offered in cases of technical error by the stylist, not if you change your mind after the service is completed.

• Redo requests must be made within 7 days and approved by management.

• We do not guarantee results if your hair was previously colored elsewhere, especially with box dye or at-home products.

• Redos are not applicable to corrective color services, which often require multiple sessions.

 

To ensure accurate results, we must complete your blow-dry and finish after any color or cut. If you leave before styling, you waive your right to a redo.

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We recommend professional home care products following chemical services. Declining these recommendations may void redo eligibility. Due to the nature of chemical treatments, results can vary, and the salon is not liable for unexpected outcomes.

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PRODUCT RETURNS & GIFT CARD POLICY

All product sales are final unless the item is defective or the return is due to a staff error. Products may be exchanged or returned for store credit within 7 days of purchase. Sale and promotional items are final sale and cannot be returned or exchanged. Gift cards are valid for one year from the date of purchase.

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PAYMENT OPTIONS & GRATUITY 

We accept Visa, MasterCard, Discover, American Express, and cash.

Gratuity is not included in service prices. A customary tip of 15–20% is always appreciated and can be given in cash or via Venmo only. Thank you!

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USE OF PHOTOS & VIDEOS

We love capturing our work to showcase the beauty we create in our salon. By booking with an appointment, you agree to allow us to take photos or videos that may include you or your hair. These may be used for promotional purposes on our website or social media channels, unless you inform us in advance that you would like to opt out.

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NO GUESTS, CHILDREN, OR BABIES

For the comfort and safety of all clients and stylists, we kindly request that you attend your appointment alone. We cannot accommodate guests, children, or babies in the salon. This allows us to maintain a serene environment where you and other clients can fully enjoy their experience.

To ensure that every client enjoys a relaxing and seamless experience at our salon, we ask that you carefully review and agree to the following policies before your appointment. By booking with us, you acknowledge and agree to these terms.

 

NO OUTSIDE FOOD

To maintain the cleanliness and professional ambiance of our salon, we ask that no outside food be brought into the premises.

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​WHY WE HAVE THESE POLICIES

Our policies are designed to provide all clients with the best experience possible. They allow our team to allocate their time efficiently and give each guest the individual attention they deserve. We appreciate your understanding and cooperation in helping us create a peaceful and professional environment for everyone.

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If you have any special needs, requests, or questions about what is allowed during your appointment, please don’t hesitate to reach out to us or your stylist directly. We are happy to accommodate wherever possible to ensure you have a comfortable and enjoyable experience.

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