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CLIENTS

Due to high volume of business we are now requiring all clients to provide a credit card on file to book and hold their appointment.

 

                                                 CANCELLATIONS & NO SHOWS

                                                      Please call (203) 689-5967

Salon Lis a Lis understands that sometimes schedules change, and we kindly request a 48-hour notice. When canceling or rescheduling your appointment a credit card is required to hold your appointment. As appointments are time set aside just for you, cancellations must be done within the 48 hour notice. If a guest does not show up to their appointment and does not give us a call (100% of the service) will be charged to their card on file. 

In the case of an emergency please speak with our manager for more transformation. Being late may affect the following appointment. Arriving more than 15 minutes late may result in loss of appointment. Thank you in advance for your cooperation.

(all Tuesday appointment must be canceled on the Friday before)

 

                                                                         RE-DO’s

All services are not refundable. The service must be a mistake from the service provider… not something you might have changed your mind (after the service has been performed).  In case of disagreement, a redo must be validated by management. You have one week (the first 7 days) to come back to receive a complimentary service to adjust any dissatisfaction. We cannot guarantee our color services if the guest has previously had color done outside of our salon, especially if what the guest previously used is a home-coloring product; therefore redoes do not apply for these scenarios.

This goes as well for Corrective-Color services, particularly because they usually require more than one color service from us to achieve the guests desired results.

The redo must be scheduled with the same stylist who provided the original service. Please allow us to style (blow-dry) your hair after cutting and/or coloring services because results are most accurately evaluated on dry, smooth, correctly finished hair. If you leave the salon before the styling service (blow-dry) is performed, you are relinquishing your rights to a redo service. After you receive a chemical service (such as a coloring, keratin or perm service), you will be offered professional products for home/after-care. If you do not purchase the products that we recommend, you are relinquishing your rights to a redo service. Chemical treatments have different effects on different hair types and colors; therefore you agree to hold the salon and its technicians harmless in the event of unexpected or undesired results.

PRODUCT RETURNS

Unless the product is defective or the return is a direct result of a staff error, no returns are accepted, and all sales are final. A product may be exchanged for another product or for retail credit (store credit) within the first 7 days of purchase. Final sale for all “On-Sale” or “Promotional” items. All gift cards are valid up to one year from their original purchase date. 

 

PAYMENT OPTIONS AND GRATUITY

We accept Visa, MasterCard, Discover and Cash. (Sorry no AMEX at this time)

Gratuity is not included in any of the services or packages. The customary gratuity for a salon service is 15-20 % at your discretion, and may be left ONLY IN CASH.

 

USAGE OF PERSONAL INFORMATION

Names, postal and email addresses, and phone numbers collected may be added to Lis-a-Lis Salon’s databases and used for future calls and mailings regarding site updates, new products and services, upcoming events.

 

DISCLOSURE OF PERSONAL DATA TO THIRD PARTIES

Salon Lis a Lis will not rent or sell visitor information to any outside party, without your consent.

 

RIGHT TO CHANGE PRIVACY POLICY

Lis-a-Lis Salon reserves the right to change this policy at any time by notifying guests of the existence and location of the new

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As a Certified Sustainable Salon we will be adding a $2 surcharge to each service ticket to help support our recycling program. We THANK YOU for partaking in this important cause, and for being such wonderful, loyal clients.